Limited liability and indemnity

Last updated 14 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

What this page does not do

It does not limit your rights under the consumer protection and sale of goods law of your province or territory, or under the federal Competition Act. Those apply to a consumer purchase, cannot be waived, and come first. Everything below is subject to them.

The website

We keep this site accurate and available, but we do not promise it will never be wrong or never be down. Product photographs are representative: colour varies between screens, and a shaggy pile photographs deeper than it looks in a lit room.

The products

What we sell is household bedding and floor rugs. It is not safety equipment and it is not fire-rated. Follow the care instructions on the product page; washing hot or tumble drying high will flatten a pile permanently and that is not a fault.

Limits

Where the law allows us to limit liability, our liability for a product is limited to what you paid for it. We are not liable for indirect or consequential loss.

Your side

If you use this site in a way that breaks the law or these terms, and that causes us a loss, we may ask you to cover it.

Who you are dealing with

Fluffee Company Canada, a division of Caruso Consulting Co Ltd, 240 Richmond St W, Toronto, ON M5V 1V6, Canada. Email theteam@fluffee.net.