Shipping and delivery
Last updated 14 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.
What delivery costs
- Free standard delivery on every order. The threshold is $75 and our cheapest item is $79, so every order reaches it.
- $25 for express shipping, if you want it sooner. That is an optional upgrade, not a delivery charge.
We have never published a transit time for express, so we are not going to put a number here that we cannot stand behind. It is faster than standard. If you need it by a particular date, email us before you order and we will tell you whether we can make it.
How long it takes
Allow 5 to 7 days in transit after a 24 to 48 hour handling time while the order is picked and packed.
Delivery time varies by location. Rural, remote and northern addresses sit at the longer end of that window and can take longer.
Where we deliver
Everywhere in Canada, to every province and territory.
Canada only. We do not deliver outside Canada, and the checkout will not accept an address outside Canada.
Who carries it
Canada Post, FedEx, UPS and DHL, depending on where the parcel is going.
Tracking
You get an email with a tracking number as soon as your order ships. If it has not arrived, check the junk folder first, then email us with your order number.
For logistical reasons items in the same order may be sent in separate packages. More than one tracking number is normal rather than a mistake, and it is worth checking whether part of an order has already landed before reporting it missing.
If something goes wrong
Tracking that has not moved for more than one business day, a parcel that has not arrived, or a delivery marked complete that is not on your doorstep: email theteam@fluffee.net with the order number and we will chase the courier.
If your order has not been delivered within 30 days of the delivery date we gave you, you can cancel it for a full refund. For an internet purchase that is also a legal right in several provinces, including under Ontario's Consumer Protection Act, 2002.
Who you are dealing with
Fluffee Company Canada, a division of Caruso Consulting Co Ltd, 240 Richmond St W, Toronto, ON M5V 1V6, Canada. Email theteam@fluffee.net.