Privacy policy

Last updated 14 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

What we collect

When you place an order: your name, email address, delivery address, phone number for delivery enquiries, and what you ordered. When you email us: whatever is in the email.

We never see your card number. Payment is completed on Stripe's or PayPal's own page, and what comes back to us is confirmation that a payment succeeded.

Why we hold it

To pack and send your order, to email you a receipt and a tracking number, to answer you if you write to us, and to keep the business records we are required to keep. We collect only what those purposes need.

Who else sees it

• The payment provider, Stripe or PayPal, which processes the payment.
• The courier carrying the parcel: Canada Post, FedEx, UPS or DHL.
• The email provider that sends your confirmation.
• The warehouse that picks and packs the order.

Some of these providers store or process information outside Canada, where it is protected by the provider's own obligations but may be accessible to authorities in that country. We do not sell your details and we do not pass them to anyone else for marketing.

Checkout records

We save the contact details, delivery address and basket you submit when starting payment. This lets us reconcile payment and recover an interrupted checkout. A checkout record is only marked paid after confirmation from the payment provider.

Support chat and feedback

Our IntellextAI chat widget and shared support form process the information you choose to submit so our support team can respond. The form is hosted by our group's Marketing Command Centre. These services may process information outside Canada. Do not submit payment-card details or other sensitive information through chat or feedback.

Analytics

This site uses Google Analytics 4 to count visits and see which pages people read, only after you accept analytics cookies. That is aggregate measurement rather than anything tied to your name.

How long we keep it

Order records for six years, which is how long the Canada Revenue Agency requires business records to be kept. Support emails for two years.

Your rights under PIPEDA

You can ask what personal information we hold about you and ask us to correct it, and you can withdraw consent to optional uses such as analytics at any time. Email theteam@fluffee.net and we will answer within 30 days.

If you are not satisfied with how we handle it, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca, or to your provincial privacy regulator where one applies (Quebec, Alberta and British Columbia each have one).

Who you are dealing with

Fluffee Company Canada, a division of Caruso Consulting Co Ltd, 240 Richmond St W, Toronto, ON M5V 1V6, Canada. Email theteam@fluffee.net.